Talk to a person.

What to expect

First reply

Within two business days

We answer Monday to Friday. A message that arrives at the weekend or on a public holiday is answered on the next business day.

Who replies

A person

A person reads and answers every support message. Nothing here closes your message on its own, and no automated reply is involved.

Language

English

Write to us in whatever language you think in. We would rather have your exact words than a translation of them, and we answer in English.

What to put in the first message

None of it is required — write in however you like and we will ask for the rest. It is here because a message with these five things in it is usually answered once instead of four times.

1. The email address you sign in with, and the name of the workspace.
2. Which destination it concerns — an Instagram profile, a Facebook Page, a YouTube channel, and so on.
3. What you expected to happen, and what happened instead.
4. The date, the time and your time zone.
5. A screenshot, if the screen said something.

Never send us a password or a platform access token. We do not ask for one, we cannot use one, and no reply from us will ever request it. If you think a connection has been compromised, say so in the subject line and we will treat it ahead of the queue.

Where the answers already are

These are the written sources, not summaries of them. We link rather than restate so there is one copy of each answer and it is the copy that gets maintained.

• Delete your account or your dataThe instructions, what we can remove, what a platform keeps and where to send the request are in the privacy policy./privacy#data-deletion
• Disconnect a platform, or revoke usDisconnecting inside Cyprian makes the selected connection unusable. It does not necessarily revoke platform access or erase stored credentials immediately. You can also revoke Cyprian in the platform’s own security settings; our privacy policy explains data deletion./privacy#data-deletion
• What we collect, and who receives itEvery category we handle, every permission we request by name, every provider that receives anything, and the rights you have over it./privacy
• The agreement you are underWho Cyprian is, what you are responsible for, what we are responsible for, and the governing law./terms
• What Cyprian costsThe tiers, what is included in each, and the add-ons. If a number there does not answer your question, write to us./pricing

Reviewing Cyprian for a platform

If you are assessing Cyprian on behalf of Meta, Google, TikTok, X, LinkedIn or Bluesky: this page is the support URL and hello@cyprian.ai is the support path behind it. Write from your platform address, say which application and which permission you are looking at, and we will answer on the same thread. The four URLs a review normally asks for:

• Supportcyprian.ai/support
• Privacy policycyprian.ai/privacy
• Data deletion instructionscyprian.ai/privacy#data-deletion
• Termscyprian.ai/terms